Privacy Policy

My privacy policy complies with the GDPR legislation that began on 25th May 2018. My aim is to give you peace of mind and confidence knowing that I will manage your data correctly and explain clearly and in
detail how and why I use and collect your data, and your rights.

The Hidden Sanctuary, Holistic therapies by Lucy

Lucy Rogerson
Galloway House, The Crichton
Dumfries DG1 4ZZ


What information do I need prior to treatment?
I need your contact details which include name, address, postcode, email and phone number, I also need your information about your health, lifestyle and age for treatment to go ahead.

Explanation of why I need this information.
I need all the information to provide a safe and suitable treatment, and to allow me to make tailor made treatment plans.

To comply with professional code of conduct and ethics set out by The Federation of Holistic Therapists and also for insurance purposes.

I have a lawful basis for processing your personal information, meaning there is a legal reason to ask for your data because of contractual reasons.

You do have the right to not share your personal data with me, but if you do not I am unable to offer you a treatment.

You must fulfil your side of the contract (share your personal information) in order for me to fulfil mine (carry out treatment).

How long will I store your data?
I must retain records for a period of at least 7 years from the date of your last treatment. In a minors case this would be 7 years after their 18 th birthday.

I will not share your data
Lucy Rogerson will not share your information with any third parties.

We may be in touch to keep you informed when free model places are available, special offers & business activities of
The Hidden Sanctuary, Holistic therapies by Lucy.

You have the right to withdraw consent at any time by emailing me at or telephoning 07710849890.

If you feel I am not handling your data correctly, you have the right to complain
If you have any questions relating to this policy or the data I hold for you, please contact me by email to, 

You have the right to complain if you believe I am not handling your data correctly; please use the contact details above.

If you are unhappy with my response to your complaint you should then contact the ICO (independent commissioner’s office) using the following link